Frequently Asked Questions

Product

Is protea suitable for vegetarians? What about vegans?

protea is suitable for vegetarians. However, it is not suitable for vegans as it contains whey protein isolate, which is derived from cow's milk.

Does protea have the typical protein powder smell or taste?

Not really. protea uses an ultra-filtered whey protein isolate, which removes most of the milky "protein powder" taste and smell. We also use flavor techniques to keep the taste light and natural, which is why many people who normally dislike protein drinks enjoy protea. Since the protein still comes from whey, you may notice a very faint hint of it if you're particularly sensitive, but drinking it chilled helps minimize this even further.

Can I drink protea as a post-workout drink?

Absolutely. protea is an excellent post-workout drink, and each bottle contains 20g of high-quality whey protein isolate in just 85 calories, which helps replenish and repair muscles after exercise. It's light, refreshing, and easy to drink right after a workout.

Does protea help with feeling full?

Yes, to some extent. Each 500ml bottle contains 20g of high-quality whey protein, and protein naturally promotes satiety, meaning it can help keep you satisfied for longer. That said, protea is only 85 kcal per bottle (roughly the same as a small apple), so it's not a meal replacement. Think of it as something refreshing that supports your appetite management and recovery goals without weighing you down.

Can I mix protea with creatine or other supplements?

Yes! You can add creatine or other powdered supplements to protea. Just make sure to stir or shake well so everything dissolves properly. It's a convenient way to combine your protein and supplement intake in one drink.

Has protea been tested for heavy metals and safety?

Yes. protea has undergone independent third-party heavy metal testing, including tests for antimony, arsenic, cadmium, chromium, lead, mercury, and tin using the ICP-MS method. All results meet safety requirements. We also conduct independent lab testing to verify protein content.

Is protea suitable for people with lactose intolerance?

Yes! protea is 100% lactose-free. The whey protein isolate we use goes through a filtration process that removes all lactose, so it's safe and easy to digest even if you're lactose intolerant.

Is protea caffeinated? Which flavors contain caffeine?

Yes, the Jasmine Tea and Osmanthus Oolong Tea flavors contain caffeine naturally found in tea — roughly equivalent to a large coffee. Lemon Tea also contains caffeine, but slightly less than Jasmine and Oolong. The Chrysanthemum Tea flavor is decaffeinated, though it may contain trace amounts of caffeine. If you're sensitive to caffeine, Chrysanthemum Tea is your best option.

What is Clear Whey Isolate?

Clear Whey Isolate is a type of clear protein shake - this means you get all the protein of a regular shake in a crystal clear package that tastes like a normal soft drink.

By refining traditional whey powders, we've created a lactose-free way of consuming protein without any of the milky flavors or texture.

We've focused on flavors that we like - stronger on the tea, weaker on the sugar, and the highest quality we can afford.

Can I drink protea after the Best Before date?

The "best before" date is all about ensuring you enjoy protea at its peak flavour. It’s not an expiration date—it’s more like a recommendation for when the taste and quality will be at their best.

Protea is still safe to drink after the “best before” date. Our ingredients are shelf-stable, and the sterilisation process ensures no microbes are present. You might notice some slight changes in taste or texture, but it’s still perfectly fine to drink.

Can I recycle protea bottles?

Yes! protea bottles are 100% recyclable and we strongly encourage you to recycle them after use. We're also actively exploring other environmental initiatives, including switching to bottles made from recycled materials.

Nutrition

Where do the calories in protea come from?

Almost entirely from protein. Each gram of protein contains approximately 4 calories, and each bottle of protea contains 20g of protein: which accounts for the roughly 85 calories per bottle. There is no sugar, fat, or lactose contributing to the calorie count.

How do you verify that each bottle contains 20g of protein?

We conduct independent third-party lab testing to verify both the safety and protein content of protea. This ensures that what's on the label is what's in your bottle.

Where does the protein in protea come from? Does it come from the tea?

No, the protein doesn't come from the tea. It comes from whey protein isolate, which is derived from cow's milk. Whey is a by-product of cheese production and is naturally very rich in protein. The tea in protea provides the flavour and beneficial tea compounds like polyphenols — the protein is entirely from whey.

Online Shop

How do I initiate a return or refund?

If you’ve got an unopened product you’d like to return, we’d love to have it back!

According to our refund policy, you can request a return within 14 days from receiving your product with no questions asked. We will cover the handling and restocking costs, but you will have to pay for the return shipping to our warehouse.

Upon confirmed receipt of your items, we will issue a refund for your full purchase amount.

Please note that we cannot accept returns for any opened products.

  1. Go to the Shopify Account Portal and login with the email you used to place the order (As an alternative, reach out to us at here or our support email)
  2. Navigate to orders, and select the order you’d like to return
  3. Submit the return request and we’ll be in touch as soon as possible!

For food safety reasons, we can't accept returns after our 14-day window, or for products that were bought on sale.

Can I combine the referral discount with the subscription discount?

Unfortunately not. The referral discount (HK$100 off / SG$15 off) and the subscription discount (15% off) cannot be used together. This is because our subscribers already receive our lowest available price, and stacking discounts on top of that isn't something we're able to offer. We hope you understand!